Frequently Asked Questions

How does sales order attribution work?

Sales are attributed to MageMail if a customer clicks through up to 30 days prior to an order, opens the email up to 7 days prior, or if they use a MageMail coupon code.

What if no sales are generated?

You will incur no fees for sales order attribution except for a $49 minimum monthly per store fee and any add-on service you might have subscribed to.

Is multi-store supported?

Yes, MageMail supports multiple stores, including for single Magento instances. Each store can either be associated to a separate MageMail account or in a parent-child relationship model. This model works well, for example, for store owners who have stores in multiple locations or with multiple brands or for agencies who manage stores on behalf of their clients. Each store incurs a minimum $49/month fee.

Why do you charge a $49/month minimum fee?

In 2018, we decided to roll out a minimum fee of $49/month/store so that we can provide high level of premium service, hire and retain awesome people, can continue investing in and improving the product, and can continue serving small stores in addition to larger shops. The last item is important: The minimum fee mostly comes into play for small stores less than $100,000 in sales based on MageMail’s historical performance of recovering revenue. Most mid to large stores will be above $49 on a per month basis. In this case, we wanted to give even small stores the opportunity to use MageMail, and we think that this is a fair price for the value that we provide.

When will I be billed?

We bill your account at the beginning of a calendar month for all fees incurred during the previous calendar month. That includes any fixed fees for add-on services.

What am I charged for the first, partial month of use?

Regardless of when your first trigger goes live within the first calendar month, we consider it a partial, start-up month. During this first partial month, we only bill for actual sales attribution (with the exception of free trial or other offers). You will then be billed the $49 minimum or 3% attribution – whichever is greater – for the first full month of use. We think this is the fairest way to ensure that you have the time to ramp up without being immediately charged full amounts.

How do I know which orders were attributed to MageMail?

You can view sales attribution in real-time in your account dashboard and billing section so that you always have a handle on your store’s and MageMail’s performance.

Do you offer annual subscriptions?

No. Because fees are performance based and variable, we felt that it wasn’t fair to forecast fees and pre-charge our customers (in addition to creating more paperwork for everyone).

How do I pay?

We accept all major credit cards, and you can update your payment information in account settings at any time. We currently do not accept Paypal or alternate payment services, although we are considering it for our future roadmap based on customer demand.

Is MageMail compatible with Magento stores in countries around the globe and in local languages and currencies?

Yes! We have customers across the world, including the U.S., U.K., Netherlands, Germany, Italy, Belgium, Russia, Estonia, Poland, United Arab Emirates, India, Thailand, Japan, Australia, and New Zealand. Although MageMail’s interface is only available in English, emails can be localized for your customers’ language and currencies adjusted to match your particular store.

Do I need to bring by own Email Service Provider (ESP)?

No, you do not need to bring your own ESP. We offer ESP services by default via Sendgrid for any transactional emails at no additional charge. It’s one of the benefits of using our service. However, you have the option to use your own ESP if it’s either Sendgrid, Mailgun, or Mandrill. Moreover, we now also offer bulk email / marketing blast campaigns as an add-on. This add-on is either $29/month if you are using your own ESP or priced according to send volume if using our service.

Which ESPs are you compatible with?

We have integrations with Sendgrid, Mailgun, and Mailchimp’s Mandrill, any of which can be used to send transactional emails. We also have a two-way sync with Mailchimp so that your mailing lists are kept up-to-date.

How are you different from ESPs?

Although ESPs have basic transactional email capabilities, they continue to be best marketing emails. None have the sophisticated and deep integration with Magento needed to offer the features and capabilities of MageMail.

I have more questions. Can I talk with someone?

Yes, of course! Send us an email at hello@magemail.co, and we’ll get you in touch with the right person on our team. Alternately, if you’d like a demo, you can schedule one here.

Do you have a free trial?

We on occasion offer free trials for a specified duration or amount of recovered revenue. Please see our website for more information or contact us at hello@magemail.co.

What is the fee for MageMail?

MageMail’s fee for triggered emails is 3% of MageMail attributed sales (recovered revenue) up to and over the minimum charge of $49. So, if our webhook tracks the customer’s abandoned cart back to their email, where they click out of it and return to your site to make the purchase, then MageMail will attribute 3% of their gross purchase price as our fee. Newsletter sending capability and other services are available for additional fees..