Couple of details around expected support response times and how to escalate urgent issues.
This information will also be sent to you in an auto-reply when you email hello@magemail.co
Response time
You should generally get a response response within 4 business hours. (Business hours: 9am to 6pm Eastern)
Urgent issues
There is an email address that you can email for urgent issues (which you will receive in the auto-reply email) that will kick a text message to my cell phone so that I can hop on it pretty much right away.
(Please only use that if you are a paying customer with a time-sensitive issue affecting a production site).
Documentation
You might be able to answer your own question by checking out the FAQs! Who doesn’t love to read docs!?
Schedule a call
If you need to schedule a call, you can do that here.
