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FAQ: What does the ‘MageMail API Access Denied’ error message mean?
This means that when the MageMail server attempted to query the API running in your…
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FAQ: How do I add my logo or another image?
What you can do is, first click the + icon to create a new image.…
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FAQ: As a developer, how can I fully customize the CSS?
There is some limited support for customizing the CSS in individual content blocks, but that…
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FAQ: What does the ‘link is too long’ error message mean?
If you see this error message, it means that the link it’s referring to is…
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FAQ: How can you import subscribers?
In order to import subscribers, just hop into Settings > Subscribers and click on Import Subscribers.…
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FAQ: How do I set the store name, domain, and address on the account?
They can be updated under Settings > Store.
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FAQ: What kind of image should I use for the image banner?
You can add an image banner to your emails using the Image content block. I recommend a…
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FAQ: How quickly are messages sent out?
Emails are sent out based on an hourly quota. Your hourly quota is determined based…
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FAQ: How do I change the background color of the email?
You can set the background color of the email by hovering over the pre-header section…
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FAQ: What should I do when I get the ‘MageMail API Not Found’ error?
When you get this error, it usually means that the API Route field that MageMail…
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FAQ: How do I whitelist the MageMail v2 IP Address?
In order to whitelist the MageMail v2 IP address, just go into the Magento backend…
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FAQ: How can you send to only customers that have opted into the newsletter?
By default, MageMail will pull in all of your customers that have not previously unsubscribed…