FAQs
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FAQ: Why isn’t my data syncing?
Initially when you connect your account, there is an initial sync that happens within the…
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FAQ: How can I refresh the analytics (open rate, click rate, etc)?
All you have to do is click on either the open rate, click rate, or…
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FAQ: How does the import work?
The data import runs by pulling customer, product, and order data from Magento over the…
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FAQ: If a customer is deleted, will that sync over to MageMail v2?
No, unfortunately it won’t. The sync is based on the last updated date of the…
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FAQ: How can I view a list of email addresses in a given segment?
You can lookup specific email addresses in the test window, and can also preview the…
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FAQ: How can I configure a CDN for the images?
First, you’ll need to enable the Don’t Redirect Images setting in the Magento config, because by default…
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FAQ: Which email addresses get pulled into MageMail?
Out of the box, we pull the following email addresses from Magento: We do this…
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FAQ: Can I create separate lists?
There isn’t any way to create separate lists within MageMail, but there are a few ways…