FAQs
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FAQ: How do you duplicate a message?
In order to copy or duplicate an existing message, just click the copy icon in…
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FAQ: “Before your import can start, you need to select your stores”
If you get the following error message: Before your import can start, you need to…
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FAQ: How can I clone a new sub-account?
In order to clone a sub-account, whether that’s for the purpose of multi-store setup or…
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FAQ: How do unsubscribes integrate between v1 and v2/3?
On a high level, the way it works is that v1 unsubscribes get imported into…
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FAQ: Do I need a separate account for v2 from v1?
Yes! The accounts are separate. Part of the onboarding flow for your v2 account is…
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FAQ: Why are people receiving duplicate emails?
One of the common causes for receiving duplicate emails is when you use an Order…
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FAQ: How does the complaint threshold work?
Any complaints that customers make for a given email are tracked by Mandrill or Sendgrid…
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FAQ: Change the name of the shopping cart price rule to contain ‘v2’
If you get this error message when setting up a coupon code shopping cart price…