FAQ: How quickly are messages sent out?

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Emails are sent out based on an hourly quota. Your hourly quota is determined based on the following schedule:

If you are a new customer and haven’t yet sent out at least 25k emails total:

HourAmount
1st10
2nd500
3rd2000
4th3000
5th4000
6th5000

7th
6000
8th+10k

Once you’ve reached the 25k mark, there’s an accelerated schedule:

HourAmount
1st1k
2nd+25k

The idea is to gradually ramp up the send volume so that if there is any error or problem with the email blast, you can discover it before it goes out to everyone on your list.

For triggered emails, which are generally much lower volume than blasts, the schedule is as follows:

HourAmount
1st1
2nd5
3rd20
4th50
5th+100