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FAQ: How does unsubscribing work?
Here’s a brief overview of how unsubscribing works in MageMail. Customers can unsubscribe by clicking…
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FAQ: Order Confirmation Email
Here’s what the order confirmation email template looks like: Configuration In order to set it…
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FAQ: How is the sender of emails determined?
If you aren’t using Mandrill to deliver email, the sender is determined based upon the…
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FAQ: Why is Mandrill not recording click-throughs properly?
There is a known issue with Mandrill click-tracking where sometimes if the URL is too…
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FAQ: How can you configure ACLs for MageMail?
The MageMail configuration settings are within the Newsletter configuration settings page. This simplifies initial installation…
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FAQ: How do you setup a ‘$10 off of $50 or more’ type coupon?
In order to setup a coupon code such as “$10 off $50 or more”, you…
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FAQ: How can I customize the exit modal’s design?
There are two levels of customization: Custom CSS You can customize the modal just purely…
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FAQ: Why are so many coupons showing up as being used in Magento?
If you see a lot of coupon codes marked as used that haven’t actually been…
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FAQ: Can abandoned carts be disabled for orders placed via the admin?
Yes, there is a setting under Settings > Filters > Abandoned Cart IP that allows…
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FAQ: Why are there extra domains in the domain sending list?
You might see a domain other than your main store domain in Mandrill under Settings…
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FAQ: Where can I update my credit card?
In order to update your credit card, you can just pop into Settings > Billing.…
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FAQ: How do I decline a suggested email trigger?
Email triggers will be recommended for you as drafts in your account. If you know…