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FAQ: Why do the images in the preview not look right?
The images that show up in the quick preview next to the content editor are…
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FAQ: Why is there a minimum revenue level requirement?
In April 2026, we introduced a minimum revenue level of $100K per year for merchants. …
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FAQ: How can you translate the content of emails?
In order to translate the bulk of the email content, you can just enter the…
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FAQ: Can you filter email triggers by country?
Yes, you can filter by country under an individual email under Filter > Included Countries…
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FAQ: How does the product grid widget work?
The product image grid gives you a number of options for inserting product images into…
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FAQ: Can I use something other than Mandrill to send email?
Yes, you don’t have to use Mandrill. However, it’s very important that we’re monitoring your…
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FAQ: Will MageMail affect transactional email that Magento sends?
No, MageMail doesn’t touch any of the email functionality within Magento out of the box.…
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FAQ: How does the call-to-action widget work?
The call to action widget allows you to insert a call-to-action (CTA) button into your…
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FAQ: I got an email from Mandrill saying my bounce rate has increased. What’s the deal?
Mandrill sends out email notifications when it detects increases in bounce rates. On a few…
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FAQ: How does the new products email content work?
You can add a block of new products to an email trigger using the Add…
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FAQ: What’s the purpose of the temporary password in the onboarding step?
In the onboarding step where you are prompted to install the extension and authenticate your…
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FAQ: Why does the test send not look right?
There are two different ways that a test send can work. The ideal case is…