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FAQ: Why does the test send not look right?
There are two different ways that a test send can work. The ideal case is…
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FAQ: What order states are attributed to MageMail?
By default, all orders that aren’t canceled, closed, or on hold are attributable. This is…
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FAQ: Will customers receive abandoned cart emails even after having placed an order?
No, if you have a series of multiple abandoned cart emails setup – let’s say…
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FAQ: Is it possible for a custom email trigger to be developed?
A custom email trigger would be a trigger that wouldn’t really make sense for all…
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FAQ: Is it possible to import emails into MageMail?
You can’t import the data directly into MageMail, because MageMail actually pulls all of it’s…
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FAQ: Do you have a list of template variables such as {{firstname}}?
Yes, you can click the add content link above the content area. The following is…
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FAQ: How does the MageMail integration work? Will it conflict with other extensions?
The MageMail connector extension has been built in such a way as to make it…
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FAQ: How do I disconnect the MageMail extension?
In order to disconnect, you can just click the Disconnect from MageMail button inside the…
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FAQ: What is the workflow with agency-managed clients?
If you’re an agency and have a client that is coming onboard as a MageMail…
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FAQ: Newsletter Sign-Up
The newsletter trigger can be sent to newsletter subscribers, a specified number of days (or…
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FAQ: How is the open rate calculated?
The open rate is currently based off of the total opens divided by total emails…
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FAQ: Best Sellers Products in Different Email Triggers
You can include your best selling products into a number of different email triggers. Here’s…