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FAQ: What are ways to increase my Mandrill sender reputation?
There are a few things that can be done: 1. Setup your Magento transactional email…
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FAQ: Why are there orders from the previous month in this billing period?
The way that order attribution works was updated in February 2015. Previously the order attribution…
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FAQ: Is the 3% fee based on the grand total including tax, shipping, and other charges?
Yes, the 3% attribution fee is based off of the grand total, which includes taxes,…
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FAQ: How can I download an invoice?
In order to download an invoice for a particular month, go into the Billing Section…
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FAQ: What if certain orders need to be excluded from billing attribution?
There are certain types of orders that you may want to be excluded from order…
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FAQ: What about orders that end up getting refunded?
There isn’t currently anything in place to recognize a refund and deduct that amount from…
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FAQ: Why is MageMail’s order attribution higher than what Google Analytics is showing?
It’s not uncommon for GA’s attribution to be significantly lower than MageMail’s. Here are a…
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FAQ: How does the risk-free trial work?
You can create an account, setup and test email triggers without putting a credit card…
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FAQ: How are sales attributed to MageMail?
A sale is attributed to MageMail if a customer clicks through on an email up…
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FAQ: Are there any long term commitments?
Nope, everything is month to month. No long term contracts or setup fees either.
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FAQ: How does the API work?
The MageMail connector module opens up API access, which the magemail.co app connects to in…
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FAQ: How should I send you usernames and passwords?
If you need to send me a username / password for your Magento backend or…