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FAQ: Which ESPs are you compatible with?
We have integrations with Sendgrid, Mailgun, and Mailchimp’s Mandrill, any of which can be used…
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FAQ: Do I need to bring by own Email Service Provider (ESP)?
No, you do not need to bring your own ESP. We offer ESP services by…
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FAQ: Is MageMail compatible with Magento stores in countries around the globe and in local languages and currencies?
Yes! We have customers across the world, including the U.S., U.K., Netherlands, Germany, Italy, Belgium,…
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FAQ: How do I pay?
We accept all major credit cards, and you can update your payment information in account…
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FAQ: How do I know which orders were attributed to MageMail?
You can view sales attribution in real-time in your account dashboard and billing section so…
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FAQ: What am I charged for the first, partial month of use?
Regardless of when your first trigger goes live within the first calendar month, we consider…
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FAQ: When will I be billed?
We bill your account at the beginning of a calendar month for all fees incurred…
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FAQ: Why do you charge a $49/month minimum fee?
In 2026, we decided to roll out a minimum fee of $49/month/store so that we…
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FAQ: Is multi-store supported?
Yes, MageMail supports multiple stores, including for single Magento instances. Each store can either be…
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FAQ: What if no sales are generated?
You will incur no fees for sales order attribution except for a $49 minimum monthly…
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FAQ: How does sales order attribution work?
Sales are attributed to MageMail if a customer clicks through up to 30 days prior…
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FAQ: How are estimates handled for custom projects?
For custom projects such as custom triggers, here’s how estimates are handled. *Hourly billing model*…