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FAQ: How do I set up email delivery service?
For transactional emails, you can either use MageMail’s native service or your own Email Service…
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FAQ: What are your terms and conditions?
Please see this page for our current terms and conditions, including pricing: https://magemail.co/terms/
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FAQ: What is the fee for MageMail?
MageMail’s fee for triggered emails is 3% of MageMail attributed sales up to and over…
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FAQ: How can I troubleshoot my connection?
First, we want to make sure you’re using the correct URL, so login to your…
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FAQ: What text variables can I use in my emails?
Here are the text variables and shortcodes you can use:
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FAQ: How can you search for subscribers?
There isn’t a global subscriber search but you can pop into a message (assuming that…
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FAQ: Does MageMail have a free trial?
We on occasion offer free trials for a specified duration or amount of recovered revenue.…
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FAQ: Why isn’t my data syncing?
Initially when you connect your account, there is an initial sync that happens within the…
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FAQ: How can I refresh the analytics (open rate, click rate, etc)?
All you have to do is click on either the open rate, click rate, or…
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FAQ: How does the import work?
The data import runs by pulling customer, product, and order data from Magento over the…
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FAQ: If a customer is deleted, will that sync over to MageMail v2?
No, unfortunately it won’t. The sync is based on the last updated date of the…
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FAQ: How can I view a list of email addresses in a given segment?
You can lookup specific email addresses in the test window, and can also preview the…