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FAQ: Abandoned Cart #1
The first abandoned cart email you generally want to go out within an hour of…
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FAQ: Which transactional emails can MageMail send?
MageMail supports a couple transactional emails currently, but not all of them: Within the coming…
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FAQ: How are emails sent?
There are two options for the actual delivery of the emails. The first is that…
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FAQ: Is the Recommendation rule compatible with 3rd party product recommendation extensions?
it depends. There are a few different methods which the trigger can use to generate recommendations. Some…
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FAQ: How long does it take for abandoned cart emails to be sent to customers?
You can see how an email is configured in both the main dashboard as well…
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FAQ: Can we use a fully custom HTML email template?
No, it’s not currently possible to use fully custom email templates, but it’s something that…
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FAQ: Which types of emails should use the sending window?
The sending window is a window of time during the day (let’s say 10am to…
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FAQ: What email clients is the MageMail email template compatible with?
The MageMail responsive email templates are compatible with basically every major email client out there,…
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FAQ: How will the email look with multiple items in it?
Most of the time when previewing an email, you’ll see what the email looks like…
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FAQ: How is uncaptured revenue calculated?
If you’ve received an email notification about pending email triggers in your account, it may…
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FAQ: How do product recommendations work?
There are a three different types of recommendation triggers. Related Products – Products will be recommended…
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FAQ: How can you customize the reason why the email was sent in the footer?
So, by default, the footer line will say: This email was sent to you because…