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FAQ: How do I vote on the Trello board?
In order to be able to see which changes our customers would most like to…
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FAQ: Why aren’t any pending recipients showing up for the “first order shipped” trigger?
If you’re not seeing any pending recipients showing up, the first thing you may want…
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FAQ: A customer complained about the exit modal popping up when they weren’t leaving the site
If you have the exit modal enabled and a customer complains that the exit modal…
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FAQ: How do I handle the API connection error notifications?
If you get an email notification about consecutive API failures for MageMail, that means that…
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FAQ: Is it possible to integrate abandoned cart emails with 3rd party software like live chat?
Yes, there are a few ways in which this can work. Option #1 – CSS…
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FAQ: How can you enable the exit modal only for certain store views?
All you have to do is make sure that it’s enabled in the store views…
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FAQ: How can you customize the footer content?
The footer content can be customized in a few different ways:
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FAQ: Why are the images in the email broken?
There is a separate FAQ related to images in the email not being the ones…
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FAQ: The review request form doesn’t seem to be working
There are a few known issues with the review request email trigger that has the…
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FAQ: Is it possible to trigger an email to a customer after their review is posted and/or approved?
No, unfortunately that’s not possible right now. One of the limitations here is that for…
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FAQ: Is it possible to have emails resent to customers?
There are a few options for resending emails to customers. One of the scenarios in…
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FAQ: Why am I getting a mixed content warning when previewing an email?
If you aren’t using the HTTPS Everywhere setting (Settings > Advanced > HTTPS Always), then images will be loaded…