FAQs
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FAQ: How do you enable the top navigation in emails?
There’s a standard top navigation that you can enable for your email template. On mobile,…
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FAQ: How does the unsubscribe API work?
You can post unsubscribes over to MageMail by using the REST API. You can find…
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FAQ: How are estimates handled for custom projects?
For custom projects such as custom email triggers, here’s how estimates are handled. *Hourly billing model*…
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FAQ: Why was an email disabled due to a Mandrill sender score dip?
For customers that use Mandrill to deliver email, MageMail keeps an eye on your Mandrill sender…
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FAQ: How can attributed orders be limited to only Complete orders?
By default, any order that is not closed, held, or cancelled will be attributed as…
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FAQ: How does the image content block work?
If you’d like to add some custom image content to your emails, you can do…
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FAQ: Can we hop on a quick phone call?
Sure, you can schedule one with the customer success team here: [please login]. You can…
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FAQ: A customer received a 2nd abandoned cart email after they placed an order. Why is that?
In general, customers should not receive additional abandoned cart emails for a cart after they…