FAQs
·
FAQ: How should you switch your API connection from staging to production?
If you first connect your staging account to your MageMail account, and then test it…
·
FAQ: How do you clone a sub-account?
In order to clone a sub-account, you can pop into Settings > Advanced > Clone Sub-Account, and enter the username…
·
FAQ: Why is there an entry in the revenue pie chart with no label?
If you see an entry in the pie chart here under Analytics that doesn’t have…
·
FAQ: What is the expected response time on support tickets?
Couple of details around expected support response times and how to escalate urgent issues. This…
·
FAQ: Why is the discount coming out to more than it should be?
If you’ve setup a shopping cart price rule with a fixed amount discount (i.e. $5…
·
FAQ: Progression of Trigger Porting to v3
While developing v3, we’ve been slowly moving more and more email trigger types over to…
·
FAQ: How can you translate the content of Magento templates?
In order to translate content within Magento template files, such as the unsubscribe page (app/design/frontend/base/default/template/kj_magemail/unsubscribe.phtml),…
·
FAQ: What information does MageMail access from Magento over the API?
Here’s an on overview of the information that it grabs: Customers Carts Products Orders Order…