FAQs
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FAQ: How do I check that the discount is setup as expected?
What you’ll want to do is first go into the email trigger and check to…
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FAQ: How does the exit modal determine whether to show up?
The exit modal shows up once every 90 days per customer using a cookie. For…
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FAQ: Do I have full control of the branding of emails?
Yes, from a branding perspective, you have full control over the contents of the email,…
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FAQ: How are product images handled?
When you use a product grid inside of an email trigger, it will pull the…
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FAQ: How can I test the exit modal?
In order to test the exit modal, we recommend opening a new Chrome Incognito window,…
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FAQ: How can customer groups be excluded?
You can exclude customer groups from receiving any email system-wide under Settings > Filters >…
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FAQ: How do the review request fields work?
In order to reduce friction for the end customer to post a review, we’ve simplified…
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FAQ: Is it possible to override MageMail’s product url fetching?
Yes, you can use the kj_magemail_product_image_fetch_after observer to fetch the image URL and modify it.…