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FAQ: A customer received a 2nd abandoned cart email after they placed an order. Why is that?
In general, customers should not receive additional abandoned cart emails for a cart after they…
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FAQ: Why is Gmail showing a phishing warning?
There can be a number of reasons for this. Gmail has a help section outlining…
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FAQ: How can I enable the exit modal?
In order to enable the exit modal, make sure you’re connector extension is updated to…
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FAQ: Aheadworks Subscription Reminder
If you use the Aheadworks Subscription & Recurring Payments module, you can use MageMail to…
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8 Ways To Improve Customer Retention In Ecommerce
Ever left something behind at a party? It’s not a good feeling. Not just because…
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FAQ: Why do the images in the preview not look right?
The images that show up in the quick preview next to the content editor are…
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FAQ: Why is there a minimum revenue level requirement?
In April 2026, we introduced a minimum revenue level of $100K per year for merchants. …
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FAQ: How can you translate the content of emails?
In order to translate the bulk of the email content, you can just enter the…
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FAQ: Can you filter email triggers by country?
Yes, you can filter by country under an individual email under Filter > Included Countries…
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FAQ: How does the product grid widget work?
The product image grid gives you a number of options for inserting product images into…
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FAQ: Can I use something other than Mandrill to send email?
Yes, you don’t have to use Mandrill. However, it’s very important that we’re monitoring your…
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FAQ: Will MageMail affect transactional email that Magento sends?
No, MageMail doesn’t touch any of the email functionality within Magento out of the box.…
