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FAQ: As a potential customer in the UK, is MageMail a good fit for me?
I get asked from time to time whether MageMail is a good fit for customers…
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FAQ: Why am I getting an error message about the password when I try to save settings?
If you get the following error message… …it’s likely because your browser is auto-filling the…
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FAQ: Will cleaning the quote tables interfere with abandoned cart emails?
Yes, this can interfere with abandoned cart emails, because the abandoned cart email operates directly…
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FAQ: How can I test the API connection to make sure it’s working?
Sometimes we may run into an issue where our API connection isn’t working for one…
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FAQ: Where does the best-seller product data come from?
The best seller data is calculated dynamically based upon the number of orders in Magento…
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FAQ: How should you switch your API connection from staging to production?
If you first connect your staging account to your MageMail account, and then test it…
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FAQ: How do you clone a sub-account?
In order to clone a sub-account, you can pop into Settings > Advanced > Clone Sub-Account, and enter the username…
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FAQ: Why is there an entry in the revenue pie chart with no label?
If you see an entry in the pie chart here under Analytics that doesn’t have…
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FAQ: What is the expected response time on support tickets?
Couple of details around expected support response times and how to escalate urgent issues. This…
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FAQ: Why is the discount coming out to more than it should be?
If you’ve setup a shopping cart price rule with a fixed amount discount (i.e. $5…
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FAQ: Progression of Trigger Porting to v3
While developing v3, we’ve been slowly moving more and more email trigger types over to…
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FAQ: How can you translate the content of Magento templates?
In order to translate content within Magento template files, such as the unsubscribe page (app/design/frontend/base/default/template/kj_magemail/unsubscribe.phtml),…