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FAQ: What is the workflow with agency-managed clients?
If you’re an agency and have a client that is coming onboard as a MageMail…
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FAQ: Newsletter Sign-Up
The newsletter trigger can be sent to newsletter subscribers, a specified number of days (or…
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FAQ: How is the open rate calculated?
The open rate is currently based off of the total opens divided by total emails…
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FAQ: Best Sellers Products in Different Email Triggers
You can include your best selling products into a number of different email triggers. Here’s…
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FAQ: What are ways to increase my Mandrill sender reputation?
There are a few things that can be done: 1. Setup your Magento transactional email…
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FAQ: Why are there orders from the previous month in this billing period?
The way that order attribution works was updated in February 2015. Previously the order attribution…
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FAQ: Is the 3% fee based on the grand total including tax, shipping, and other charges?
Yes, the 3% attribution fee is based off of the grand total, which includes taxes,…
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FAQ: How can I download an invoice?
In order to download an invoice for a particular month, go into the Billing Section…
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FAQ: What if certain orders need to be excluded from billing attribution?
There are certain types of orders that you may want to be excluded from order…
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FAQ: What about orders that end up getting refunded?
There isn’t currently anything in place to recognize a refund and deduct that amount from…
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FAQ: Why is MageMail’s order attribution higher than what Google Analytics is showing?
It’s not uncommon for GA’s attribution to be significantly lower than MageMail’s. Here are a…
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FAQ: How does the risk-free trial work?
You can create an account, setup and test email triggers without putting a credit card…